Delivery & Returns

Delivery:

UK

Free delivery on orders over £50.00 (This applies for UK Mainland only!)

Orders placed by 2.00PM are dispatched same working day ( Terms and Conditions apply for stock availability ).

We have Partnered with DHL to bring you a fantastic parcel service to Mainland UK. All items sent with DHL are on a next business day service. Deliverers are Monday to Friday and for security someone must be in to sign for the delivery.

DPD 48h – 2 Business days – Scottish Highlands, Scotland (Aberdeen, Dundee, Falkirk, Outer Hebrides, Inverness, Kirkwall, Kirkaldy, Paisley, Perth, Galashiels, Shetland Islands), Northern Ireland, Isle of Man

For most items under £45 excluding batteries, we have partnered with Royal Mail to use their 48 Hour tracked service. This should reach you within 2 working days if ordered before our delivery cut off time.

If you select the upgraded delivery service, we will send your item with DHL for a next working day delivery.

If you have any queries around delivery options, please contact our team who will be happy to help.

Royal Mail Second Class – 3-5 Business Days
Royal Mail First Class – 2 Business Days

Due to Health and Safety regulations with Lithium-ion batteries we don’t ship to the Channel Islands.

Delivery fee charge of £5.99 applies for all postcodes below:

AB31-AB35 , AB41-AB45 , PA20-PA78 , PH30-PH31 , PH34-PH44 , PH49-PH99 , FK17-FK21 , KA28 , KA27 , PH15-PH18 , AB36-AB38 , AB55-AB56 , HS1-HS9 , IV , KW0 – KW14 , PH19 – PH29 , PH32 – PH33 , PH45 – PH48, KW15 – KW17 , ZE , IM1 – IM99 , TR21 – 25 , BT1-BT94

DPD International: (Currently suspended)

Delivery charge will be shown in your checkout page

  • Austria, Belgium, Luxembourg, Netherlands, France, Germany – 3-5 Business Days
  • Italy, Liechtenstein, Switzerland, Andorra, San Marino, Vatican City State – 4-7 Business Days
  • Czech Republic, Denmark, Hungary, Ireland, Poland, Portugal, Slovakia, Sweden, Spain – 5-10 Business Days
  • Bulgaria, Croatia, Estonia, Finland, Greece, Latvia, Lithuania, Romania, Slovenia, Norway – 5-10 Business Days

Countries outside the EU: 10-15 working days.

Please keep in mind that the dispatch time will be shown for each item individually in its description.
For each product shown in stock it will be dispatch same working day if the order is placed before 2.00pm.

Returns

Please send all returns to the following address:

DVS Power Tools
Unit 1, Rankine Road
Basingstoke, RG24 8PP

All products must be returned in their original condition and packaging.
Please always include your form field (click here to download form) to help us process it quicker.

Return postage is covered by us ONLY if the item received is damaged, defective or you received the wrong product. A deduction will be made from your purchase of £5.99 for use of a prepaid label if the item is not damaged, defective or is the correct product.

You can use the link for a prepaid label

Please be aware any returned item that have been marked and have become unsellable could be returned to you without notice. This includes but is not limited to Names, initials, owner marks, bumps, scratches.

Thank you for your cooperation.

If you need any Warranty work done to your tools we have partnered with Power Tools Plus so assist our Dewalt customers.

Click on the link below to book your collection for your repair, Terms and Conditions provided by Power Tools plus, please check there website

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